Privacy Policy

LOOSEDAYS Co., Ltd. (hereinafter referred to as "our company") has established the following privacy policy (hereinafter referred to as "this policy") regarding user personal information. This policy explains what personal information our company collects, how it is used and shared, and how users can manage their own personal information.

1. Information We Collect

Our company may collect the following information for the provision, maintenance, improvement, and development of the products and services we provide, for the provision of customer support, and for notifications about new features and improvements to the service.

  • Third-party account information
    • This is necessary for providing products and services using service platforms and payment service providers. It includes some of each company's account information (such as user ID).
  • Email address
    • In addition to the above, it is used for support and important contact.
  • Customer's name, address, phone number, and other contact information
    • This is used for payment through a payment service provider and is mainly information notified from the payment service provider.
  • Customer's attribute information
    • Workspace ID, TeamID, UserID, access token, agreement information, initial registration information, etc., which are necessary for the operation of the app and business processing.
  • Customer usage status
    • This is referred to for the provision, maintenance, improvement, and development of services. It is also used for support.
  • AI interaction events
    • As part of the service provided using OpenAI's GPT API, we collect the communication history of specific users and AI. These data are used for service improvement and development and billing. However, the content of the communication is excluded.
  • Other information provided by customers
    • This is information that is provided as needed, such as during support.

2. Information We Do Not Collect

We do not collect the following information.

  • Information that can identify individuals other than contact information such as name, address, phone number, and email address
  • Personal preferences, interests, and subtle information collected for targeting and personalization
  • Conversation content between the user and AI

3. Purpose of Using Information

We use the collected information for the following purposes.

  • Provision, maintenance, protection, and improvement of services
  • Development of new services and features
  • Provision of user support
  • Sending important notifications
  • Understanding and analyzing user usage status
  • Conducting marketing activities

4. Joint Use of Information

We do not share the collected information with other third parties. However, this does not apply when it is necessary for business such as payment and delivery and when using external services for that purpose, and when our company makes acquisitions and mergers in the future.

5. Use of Cookies and Similar Technologies

Our website and apps may use cookies and similar technologies to improve the user experience, customize services, and analyze usage. Users can manage the use of cookies through their browser settings.

6. Protection of Information

Our company strives to keep personal information accurate and up-to-date, and takes appropriate physical, technical, and administrative measures to protect it from unauthorized access, tampering, leakage, loss, and damage. Specifically, based on the principles of minimal data and privacy by design, we make maximum use of reputable cloud services in the industry as much as possible, rather than our own equipment, and also conduct regular system checks in-house. The system is designed to be possible with the minimum amount of data, and only the minimum logs are stored.

7. User Rights

Users have the following rights.

  • Access to their own personal information
  • Correction of their own personal information
  • Deletion of their own personal information

8. Retention Period of Information

Our company keep the personal information of users for the purpose of providing services and complying with legal obligations, resolving disputes, preventing fraudulent acts, etc., even after the subscription ends, if there are credits and debts, we keep it for up to 5 years. In other cases, we delete it as soon as possible.

9. Disclaimer

Although we strive to ensure the accuracy of the information posted on our website, we shall not be liable for any actions taken by users using the information on our website. Our company shall not be liable for any damage caused to users or third parties as a result of using our website.

The text, images, and all content on our website are protected by copyright and portrait rights, etc. Unauthorized use or diversion is prohibited.

You are free to set up links to our website. However, we may refuse to set up links depending on the content of the website, etc.

12. Disclosure, Correction of Held Personal Data and Complaint Contact

If a user requests disclosure, correction, or deletion of their personal information, please contact the following. However, we may not be able to respond if there is a legal request or if it is necessary for business.

Email address: support[-at-]loosedays.jp

13. Changes to the Privacy Policy

Our company will review this policy as necessary and make changes as needed. If there are any changes, we will notify users of the content through our website or app, or by direct notification.

14. Business Operator Information

Corporate name: LOOSEDAYS Co., Ltd.

Address: 3-3-13 Nishi-Shinjuku, Shinjuku-ku, Tokyo, Nishi-Shinjuku Mizuma Building 6F

Representative: Seiji Nakaya

Revision History

2023-07-18 First edition